Employee Assistance Program Set-up

Preparation - Our staff meets with your designated Program Coordinator or Committee to set and agree upon goals and timetables for the initiation of the program.

Policies - Pace advises on the creation of your EAP program guidelines and policies. These policies will be made available to all staff and are created to ensure that confidentiality is protected and that employees understand the boundary lines between the EAP and the company.

Program Launch - On or before the designated program start-date, an official "launch" is organized that can take a variety of forms, but usually involves at a minimum, a letter from senior management introducing and endorsing the program. This letter is sent to all employees and family members.

Promotion - The new EAP is publicized throughout the company via posters, program brochures and wallet-cards. For those employees who have internet access, the Program is simultaneously promoted and launched on the "PACE-EAP" website.

Staff Orientation - In order to make the EAP both visible and real to the employee population, brief onsite presentations are organized by Pace staff . These small group presentations serve to orient employees to who Pace is, and the types of assistance that is offered to them through the program. This is an opportunity for staff to ask questions and express concerns if there are any.

Supervisor Training - Supervisor Training gives all those who are in management or supervisory positions (including Union Stewards where applicable), a solid grounding in all aspects of the program. Specific training and advice is also given concerning managing the troubled or upset employee and in the effective use of the program.